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Frequently Asked Questions

What is a knowledge base?

A knowledge base is a searchable repository of information related to your business that allows your customers and your employees to access answers to questions and find resources to solve problems quickly and easily.

What size of business can benefit from a knowledge base?

All sizes can benefit from a knowledge base. If you are a small business and you have an online presence, a knowledge base will add an SEO boost, help fill out your website without hiring a developer, and give your customers a way to get the answers and help they need.

How long does it take to set up a knowledge base?

Installation takes only a few minutes. The knowledge base software integrates with your website and other technologies such as ticketing systems and live chat, and it’s ready to go. Adding information to your knowledge base—FAQs, articles, videos, etc.—is as easy as a few organizational clicks to add categories, tags, and titles.

What will my knowledge base look like?

With fully customizable options, your knowledge base will look seamless with your website’s design, using your logo, color scheme, and other brand features.

How do I know what to include in my knowledge base?

What you include on your knowledge base is, of course, up to you. However, we provide guidance and suggestions on best practices so you will get the most out of your knowledge base now and be able to continually add to it as your business grows and evolves. As a general start, we suggest you add product descriptions, technical specifications, policies and procedures such as a return policy, how-to instructions, troubleshooting guides, any videos or articles, and frequently asked questions.