In today’s fast-paced world, no one wants to wait for anything—especially an answer from customer service. A few seconds is really all your customers are willing to give you. But if you have a robust knowledge base—a central repository with organized Q&A and information on everything to do with your business—a few seconds is all you’ll need. On the flip side, when your customers do reach out for help—be it by phone, live chat, text, or email—your employees will be armed with all the information they need to find answers quickly and additional resources in the form of downloadable documents, videos, and other valuable pieces of information. Soon, you’ll provide only the highest level of customer service.