What’s the big idea?
Our Knowledge Base
Products & Features
A knowledge base can give your customer service agents the resources and the confidence they need to provide top-notch service to your customers. Quick, competent service: exactly what your customers want:
- Ready-to-go training guide for employees
- Searchable information at your agents’ fingertips, increasing productivity and service
- Facilitates an easy way for agents to offer information and resources to customers above and beyond the normal boilerplate answers
- Integrates with other customer service tools
- Host internal documents
Let your customers
skip the line
When your customers know exactly what they want, a knowledge base gives them the chance to bypass the customer service line and go straight to the answer.
- Fully customizable interface makes a seamless transition from your website to your knowledge base.
- See what your customers are searching for, what they find helpful, and how they rate the information they find.
- Add, subtract, and change your knowledge base as often as needed. Your knowledge base evolves with your business
One tool in the Customer Service
A knowledge base working in conjunction with other customer service tools, such as live chat, SMS texting, and email, becomes a powerful force in providing customer service that is fast, convenient, and comfortable.
- Agents can offer valuable resources to customers, such as videos, downloadable PDFs, helpful tips and tricks, and other documents to help foster a good relationship with your customers
- Transcripts from live chat sessions and ticketing systems can go directly into the knowledge base for future reference, to add new information, or to provide an update. No clunky copy and paste, no falling through the cracks
- Give your customers the ability to interact with you the way they are most comfortable: searching on their own, through text message or live chat.